Shipping
Shipping Information
At Hox Doll, we are fully committed to providing all our customers with reliable, secure, and efficient shipping services. We appreciate the importance of prompt delivery as well as safe delivery in matters such as this.
We want nothing more than for your order to arrive promptly and in perfect condition with your privacy completely intact. Thus, we partnered with the most reliable couriers.
We also ensure that we meticulously pack every item for a smooth delivery experience. We would love to show you our shipping methods as well as estimated delivery times and other relevant information. With this, you will gain valuable insight into the processes in place to ensure that your order gets to you safely and swiftly.
Shipping
At Hox Doll we offer free worldwide shipping for all our sex doll models. However certain countries have some strict laws prohibiting sex dolls. Thus shipping to these locations is impossible. You can click here to find out our list of countries where sex dolls are legal.
First customers in the United States, UK, and other European countries have no hidden or additional fees. The price quoted on our page will include all taxes and customs clearance charges. We will handle these charges whenever possible. For the above countries, we have a prepaid arrangement with custom taxes and shipping charges so you have no extra costs to worry about.
Please note that for no way Australia Canada South Africa and other countries we cannot pay import charges upfront. Hence we will only offer 50% of the duty fees to a maximum tune of 200 USD. We will however handle the liaison with import customs to hasten the process and make it as easy as possible. We can also provide you with an estimate of the cost before your purchase.
Your privacy is our topmost concern. We ship all our sex doll models in packaging that is completely non-descript. Your package will be delivered in an unbranded playing box. Even the courier service will not have access to the information regarding the contents of a box. Manufacturing your sex doll usually takes 3 to 5 weeks. However, the nature of the material that’s the brand of the doll can influence this timeline. We may expedite production for you.
The following is a list of popular sex doll brands as well as dead estimated production time.
Please note that production times may vary during the holiday.
| Brand | Estimated production time | Additional time due to additional features. |
| WM/YL Doll | 15-20 days | Implanted hair +10 days |
| CST Doll | 30-35 days | – |
| Sanhui Doll | 30-35 days | – |
| Funwest Doll | 10-15 days | – |
| IronTech Doll | ||
| Silicone | 30-35 days | – |
| TPE | 10-15 days | – |
| Fanreal Doll | 35-40 days | – |
| Zelex Doll | 30-35 days | – |
| MLW doll | 20-25 days | – |
| Starpery doll | 35-45 days | Implanted hair +10 days |
| SE Doll | 15-20 days | Auto-blowjob +15 days |
Shipping Time
In-stock sex dolls
All sex dolls that are in stock are typically shipped between one to two business days once payment has been received.
Custom-made sex doll models
Delivery time for custom-made sex dolls depends largely on the manufacturer. Any sex doll model that does not carry the “in-stock” tag will have to be custom-ordered the following is a list of shipping times of various shipping carriers. This is merely an estimation of the delivery time. Unforeseen exceptions may extend the time frame for the following estimates.
| Shipping Courier | Country | Shipping Times |
| FedEx | USA | 8-12 days |
| EUB (post service) | global | 20-30 days. |
| UPS | Europe | 8-20 days. |
| UPS | Australia | 7-10 days |
| UPS | USA/Canada | 6-8 days |
Package Tracking
Once we ship your real life sex doll, we will give you a tracking number by email. Please monitor your package tracking information and should any issues arise e.g. missing item suspended shipping etc. please contact us right away.
Your package is typically shaped directly to your location by UPS or FedEx. This means that you can expect quick logistics updates on your tracking information as you monitor your package delivery process.
In some places, however, we may transport your package via airline after which we will clear it with customs. Once this is done, UPS or FedEx are to be responsible for the final delivery to your location.
Before the package arrives in your country, the tracking information will only show the shipping label has been created. You will not have any other information regarding the status of your shipment. Well, this can be apprehensive. We advise you to remain patient during this time. We will take responsibility for all of your orders.
Change of delivery: Pick up
If you plan to pick up your package at our courier partner location. Please provide the address before the shipping is done. It is also important that you call the store to confirm if you can pick it up.
Change of shipping address
You must ensure that your shipping address is correct before we ship your product. If however, you decide to alter your shipping address after the package has been sent out please contact our customer care agents.
Change of delivery time
Look for any reason you are unable to receive your package at the estimated time in your tracking information. Directly contact the courier service to change it to a more suitable delivery date. Once your realistic sex doll is shipped, we send you detailed information about your courier.
Play snap that you must keep your phone number open so I have to be able to get urgent messages as at when due.
Checking your package
We advise that you inspect every item in your package to check for any damage or deformity. If the box of your package has been compromised upon receipt please take a video or HD photo and file a claim with the shipping carrier. We strongly recommend that you open each unit and carefully examine it even if the cartons look uncompromised from the outside. If you are to find any damage please take some pictures or videos.
Shipping delay
The process of shipping our packages worldwide is not without unforeseen delays. Transport across international borders may be affected by the following factors;
- Extreme changes in weather and natural disasters.
- Storms, floods, earthquakes etc can cause delays in the delivery process.
- Customs inspections.
It is not unusual for your package to be subject to customs inspections. This could result in additional fees as well as additional delays depending on the country’s regulations.
Local holidays
Local holidays May affect delivery schedules as shipping couriers may not operate optimally during these periods.
Regulatory changes and political situations
Changes in the political climate as well as trade policies or government regulations can impact shipping routes and timelines. It will also affect the availability of certain products in some Regions.
Unforeseen circumstances
Certain unexpected events such as operational issues, accidents, or strikes within the organization can cause delays in the delivery process.
Our commitment to providing the best possible service as well as support through the shipping process remains unwavering.
Package issues
Wrong dolls
If you receive your sex doll and discover that it looks completely different from the factory pictures you saw on our website. Simply provide us with an unboxing video showing the entire body and other relevant information. Once you meet all the requirements we will arrange a new replacement for you.
Damaged sex dolls
If your sex doll should arrive damaged, file a claim with the shipping company. A new replacement will be provided depending on the severity of the damage. If necessary, we will provide a repair kit.
Packages missing
If you are unable to get your correct package please reach out to FedEx or UPS to file a claim.
Please note that you should not file a claim with your payment card. To cancel your order or return your package, please send us an email. The shipping address on the package is not available for returns. Made-to-order and in-stock sex dolls do not carry return addresses. Please ensure that your line flight sector is brand new.